A Study on Grievance Handling System in Foundry Industry in Belgaum City

Abstract

The foundry industry in Belgaum, Karnataka, plays a vital role in the region’s industrial and economic development. With increasing competition, evolving technology, and changing workforce dynamics, effective grievance handling has become essential for maintaining employee satisfaction and organizational efficiency. This study examines the grievance handling systems in selected foundry industries in Belgaum, focusing on employees’ awareness, satisfaction, and the effectiveness of grievance procedures. Using a descriptive research design, data were collected from 120 respondents across four foundry units through structured questionnaires and personal interactions. The findings reveal that a majority of employees recognize the importance of grievance handling, are aware of the grievance committees, and find the procedures simple and effective. However, areas such as communication, record maintenance, and management responsiveness need improvement. The study concludes that an efficient grievance redressal system fosters a positive work environment, enhances morale, and contributes to overall productivity and organizational harmony.